frequently asked questions

Currently this LED phone case is compatible with most iPhone and Samsung models, as well as a few models from XIAOMI, HUAWAI, VIVO and OPPO. You can reach out to me if you don’t see your model in the option list.

*Here shows how you can pay:

 

1. If you have a PayPal account, please try to pay by PayPal.

 

2. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you’ll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don’t have to register for PayPal).

 

3. Please switch to your other credit/debit cards.

As following steps:

Step 1. Select PayPal (even if you don’t have a PayPal account)

 

Step 2. Click on “Pay with Debit or Credit Card”.

Step 3. Fill in your credit card info and complete your order.

 

  • Where do you ship to?
    I can offer shipping to most countries in Asia, North America, Europe, Oceania.
    Please check the shipping policy for detail countries and regions.
  • How long does the delivery take?
    Once your order is dispatched, the estimated delivery time is 1 – 3 weeks. Please consider COVID-19 and customs or logistic issues in some areas that may impact delivery times.
  • How to track my order?
    You can find your tracking code in our email notification. Please check your spam if the email doesn’t appear in your inbox. You can also log in your account to track your order and find the most up-to-date shipping information. Feel free to contact us with your order number or email and we will help you : )

More about shipping policy.

  • Can I return the phone case and get a refund?
    Since all LED phone orders are custom and personalized, I don’t accept exchange or refund, unless they arrive damaged or defective. I hope you love what you’ve ordered!

View the complete refund policy

  • How to set up the LED phone case?
    Simply plug the connector of the phone case into the charging port of your device, and then the LED phone case will glow when there’s enough sound detected.
  • How long will the LED lights glow?
    If the cable is connected, the LED lights will keep flashing as long as there’s enough amount of sound.
  • How to stop the LED lights?
    Just unplug the connector of the phone case then you get a normal case.
  • Does it consume power fast
    The LED phone case uses a smart chip and super energy-saving LED. It uses only 2% of the battery for working 24 hours with the lights on, which hardly affects your phone’s battery life.
  • Does wireless charging work with a LED Case?
    Yes, our LED case supports wireless charging, so there is no need to remove the case.

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